FAQ | Clubster

Joining and using the Clubster network is free to both the club and its members. Clubster is a private social network, specifically for club to member and member to member communication without any concern about the cost.

What is the difference between Clubster and other social network sites like Facebook?

Clubster is different than other social networking sites, like Facebook, Twitter, and LinkedIn, in many ways. The major difference is that Clubster is a private, exclusive network, meaning you must be a member of a private club to become a part of the network. Facebook and others are open social networks that allow anyone to be on the network.

In addition, Clubster has been designed with both the club member and the club manager in mind. Clubster offers unique features that are not available on Facebook. For instance, Clubster offers a custom “myHomeClub” online management system, allowing club staff to easily send out real-time information to club members including invitations to club functions, club news, staff blogs, and much more.

I already have a club website, and communicate with my club members through e-mail and our website. Why do I need to join the Clubster social network?

Clubster does not compete or take away from your existing club website, if fact it’s just the opposite. Clubster can increase the value of your club website and encourage your members to go there.

By using Clubster to post real-time news items, announcements, and events, members can then be linked directly to your club’s website for further information. It is true, however, that by using Clubster regularly, you could diminish the need for emails and newsletters, but in return you save both time and money.

What is required to sign my club up for Clubster?

It’s simple, easy and automated. Once your club joins the network, you will receive a set of instructions explaining everything you need to know to invite your members to join Clubster. Should you choose, you can also receive Clubster billing inserts, counter top brochures, and other communications to inform your members about Clubster.

In addition, the Clubster online management system provides complete instructions on emailing out Clubster invitations to your club members, where they can simply click thru to sign up and join the Clubster network.

What is required for my club members to sign up for Clubster?

The club member simply creates a user account on Clubster.com, that includes their email address and password. That’s all. The club member can then follow instructions and create a user profile, and instantly enjoy the benefits of being a “Clubster”.

How do I communicate with my club members using Clubster?

It’s a snap, by using the Clubster “myHomeClub” online management system. Club managers and staff can log into the system and select from a set of the following menu options:

Manage Club Staff Member Accounts
Manage Clubster Member Roster
Manage Home Club Account Information
Create and Post Club News and Blogs
Create, Post, and Manage Club Events
Create and Upload Club Photo Albums

A complete set of Help files are available in each section for any questions you may have, or you can always call the Clubster Club Services Hotline for personalized service.

How can my club members communicate with other club members using Clubster?

Other than the fact that Clubster is an exclusive and private network, it works very similar to Facebook. First club members set up their profile. Next the club member can invite friends, create groups of friends, post news items, notes, status updates, as well as send messages to friends, RSVP to club events, and much more.

Club members will frequently check into Clubster.com via their computer or web-enabled cell phones (PDA’s) to send and receive all sorts of communications with other club members, keeping in touch at all times.

Can my club members communicate with Clubster members from other clubs on the Clubster social network?

Yes, this is what makes the Clubster social network unique. Club members can search for Clubster members from other Clubster private clubs all across the country, making new friendships with “Clubsters” everywhere. It is important to remember that each Clubster member can decide whether or not they wish to be included in member searches.

Can my club members access Clubster on their iPhones, Blackberrys and cell phones?

Yes. Your club members can easily access and utilize all features of Clubster on their PDA’s. It’s likely that many of your club members already prefer to use their web-enabled cell phones to send and receive all forms of communication including texts, emails, messaging, and status updates. Clubster has designed its technology to integrate with i-Phones, Blackberrys and all major mobile platforms.

While on Clubster, can my club members communicate with their Facebook and Twitter “friends”?

Yes. Through a simple link, club members will be able to post and receive news items, notes, status updates, and Tweets in real time, from their Facebook and Twitter accounts.

How can club members control their privacy?

Each club member has access a set of privacy settings, allowing them to select which content can be viewed and by whom. For instance, a club member can allow only their “friends” to view all content on their profile. Clubster members can use settings to control profile information, content information, and search restrictions.

The Clubster social network is totally secure.

Is Clubster private and secure, and what does Clubster do to protect the security of my club and club member’s information?

Clubster is committed to protecting your information. We have industry standard and proprietary network monitoring tools constantly running in our system in order to prevent security breaches and protect the security of your data.

In addition, Clubster always posts to a secure page when users are logging in and employs industry standard encryption. This may not always be apparent from the URL (web address), but rest assured our logins are secure.

If Clubster does not charge the clubs or the club members, how does Clubster make money?

Clubster has developed a network of sponsorship partners that will market their brands, products, and services on the Clubster.com website. These sponsors are carefully chosen by Clubster, to only market products and services that meet specific criteria, designed to benefit Clubster members. In addition, promotions will be available exclusively to Clubster members, such as special travel, product and service offers.

Do I retain the copyright and other legal rights to material that my club and my club members upload to Clubster?

Yes, you retain the copyright to your content. When you upload your content, you grant us a license to use and display that content to only those you wish it to be displayed. For more information please visit our Terms of Use, which contain information about intellectual property, as well as your privileges and responsibilities as a Clubster user.

Privacy FAQ’s

Will Clubster keep Club member profile and account information private?

Yes, your privacy is our top priority. We work hard to earn and keep your trust, so we adhere to the following principles to protect your privacy:

We do not rent, sell or give your club information or club member’s personal information to third parties for any purpose.
We do not share your contact information with another User without your consent.
Any personal information provided by you or your club members will be secured with industry standard protocols and technology.

What information is required for a club member to set up a Clubster account?

When your club members sign up to become a Clubster member, they are only required to include their name and a password chosen by them.

What type of profile information can our club members post on Clubster?

Once your club becomes a part of the Clubster network, your club members may provide additional information in the Profile section, such as list of interests, education, and employment. Providing additional information beyond what is required at registration to become a User is entirely optional, but enables each User to better identify themselves and find new opportunities in the Clubster social network to develop and maintain a network communication with other club members. Any information provided at registration or in the Profile section that is not personal may be used in the same manner and extent to which other information that is not personal is permitted to be used hereunder, including for the purpose of delivering value added benefits and opportunities to your club members through the Clubster social network.

How can club members control their privacy?

Each club member has total control over who can see the content of their profile on Clubster. Club members also have access to a set of privacy settings, with search restrictions allowing them to select who can find them and/or request a “friend” link with them on Clubster. For instance, a club member can allow only their fellow club members to find them when searching on Clubster.

Will Clubster ever solicit business from our club members through email, phone, or direct mail?

NO! The sole purpose of the Clubster social network is to permit Users to voluntarily provide information about themselves for the purposes of developing, maintaining and enhancing a network of club members both within their Home Club, and with members of other Clubs within the Clubster network. Club members may willingly provide us certain personal information, which we collect in order to allow them to benefit from the Clubster social network.

What does Clubster do to protect the security of my club and club member’s information?

The Clubster social network is totally secure. Clubster is committed to protecting all personal information on its network. We have industry standard and proprietary network monitoring tools constantly running in our system in order to prevent security breaches and protect the security of all data on the Clubster social network.

In addition, Clubster always posts to a secure page when users are logging in and employs industry standard encryption.

What if I have additional questions concerning privacy?

If you have any additional questions, please give us a call at 800-800-5509, or send us an email at privacy@clubster.com.